Privacy Policy

Your privacy is important to us and we want you to feel comfortable with how we use and share your personal information.

Hyundai Capital UK Limited, trading as Kia Finance and Santander Consumer (UK) Plc (“SCUK”) are joint data controllers of your personal data. This means that Kia Finance and SCUK jointly decide the purposes and means of the processing of your information. References to “we”, “our” and “us” in this statement are references to Kia Finance and SCUK as joint data controllers, unless the context otherwise permits.

This policy sets out how we, handle your personal information that we obtain when you use our site, including when and why it is collected, used and disclosed and how it is kept secure. Throughout the site, the terms “we,” “us” and “our” refer to Kia Finance and SCUK.

You can contact Kia Finance’s Data Protection Officer by writing to DPO@Hyundaicapital.co.uk or Floor 2 London Court, 39 London Road, Reigate, Surrey RH2 9AQ. Please note that, where necessary, we will pass your query to SCUK, who will contact you about your query, or we may refer you directly to SCUK’s Data Protection Officer or customer services department, as appropriate.

You can contact our Data Protection Officer if you have any questions about this policy, including how to update or access your personal information or to make a complaint.

This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes.

This policy was last updated on 11th May 2018.

Information we collect about you

When you use this site, the categories of information that we may collect about you are as follows:

Use of your information

The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are as follows:

Disclosure to and use by third parties

We disclose your information to the following third parties:

Data anonymisation and use of aggregated information

Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data to conduct research and analysis, including to produce statistical research and reports.

Retention of your information

The length of time we retain your information is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.

Where you are a customer, we hold your information for 7 years from the date at which your agreement is closed, where settled by you or upon default or as long as necessary thereafter to deal with any queries you may have.

We may hold your information for a longer or shorter period from that described above where:

Transfers to third countries / where we store your information

We store your information on servers located within the European Economic Area (EEA). The third parties listed under Disclosure to and use by third parties may be located outside of the EEA or they may transfer your information outside of the EEA. Those countries may not have the same standards of data protection and privacy laws as in the UK. Whenever we transfer your information outside of the EEA, we impose contractual obligations on the recipients of that information to protect your personal data to the standard required in the UK. We may also require the recipient to subscribe to "international frameworks" intended to enable secure data sharing. Any third parties transferring your information outside of the EEA must also have in place appropriate safeguards as required under data protection law.

If you use our services whilst you are outside of the EEA, your information may be transferred outside of the EEA in order to provide you with those services.

Please note that, as we use Google Analytics, Google may transfer your information outside of the EEA and we recommend that you read Google’s privacy notice for further information.

Your rights

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where not required, after we have received your request.

More information on your data subject rights and how to exercise these rights can be found on the website, or you can request a copy via email from customerservices@kiafinance.co.uk or by calling our customer services team on 0800 085 1925. If you would like to discuss or exercise any of these rights, please contact us by writing to, 86 Station Road, Redhill RH1 1SR or using the below contact information.

Contact us

If you have any queries about our handling of your information, you can contact our Data Protection Officer via email at: DPO@Hyundaicapital.co.uk or in writing to Floor 2 London Court, 39 London Road, Reigate, Surrey RH2 9AQ

Changes to this policy

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our site and/or by contacting you by email. Any changes will take effect immediately on the date on which we post the modified terms on our site or the date of our email, whichever is the earlier. We recommend you regularly check for changes and review this policy when you visit our site. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services.

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