COVID-19 Information and Support at Kia Finance

We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

Data Protection Legislation.
Subject Access Request Form

Hyundai Capital UK Limited trading as Kia Finance treats all customer information in a confidential and secure manner. For example, we do not sell information to other organisations for direct marketing purposes.

Data Protection Legislation

Kia Finance complies with the Data Protection Legislation, which lays down a set of standards that must be followed whenever personal information is processed. The Data Protection Legislation also gives individuals (known as Data Subjects) a number of rights including the right to find out what information, if any, is held about them. This is known as a subject access request.

When do I need to make a Subject Access Request?

A Subject Access Request is a formal request for information. The formal access request arrangements are not designed to deal with general queries that you may have about your account. If, for example, you want to find out some specific information about your account, you should contact our Customer Service Team. We aim to provide you with the information you require without you having to make a subject access request.

What do I have to do if I want to make a Subject Access Request?

You can make a Subject Access Request by any means. However, if you put your request in a letter, you should include the following:

  • Your full name, date of birth, current address and previous address
  • It would be useful if you could provide us with a daytime telephone number in case we need to contact you to discuss your request
  • The agreement number(s) about which you want information
  • If your request does not relate to an agreement, please let us know the nature of your relationship with Kia Finance and any other relevant information. For example, if you are or have been an employee, you should include details of your staff number
  • Send your completed letter to: Customer Services, Kia Finance, 86 Station Road, Redhill RH1 1SR
  • To download a Request form, please click here


Kia Finance uses CCTV for the purposes of the prevention and detection of crime and for public safety. If you wish to have sight of any personal images we may have captured, please supply us with the following: the full address where the camera is sited; the date and the time it may have taken place; a recent photograph of yourself (for identification purposes). Please note that the images are normally retained for no longer than 31 days from the date of filming.

When will I receive the information?

We will provide you with the information you have requested within 28 days from the date we receive your request.

Alternative formats

If you would like to receive the information or a copy of this leaflet in an alternative format, please phone us on 0800 085 1954 to discuss your needs. Alternatively, you can write to us at Customer Services, Kia Finance, 86 Station Road, Redhill RH1 1SR.

* Required Fields
Section 1 - Your Details
Section 2 - Your Agreements
Section 3 - Information Request
Please select the information you would like us to send to you*
Section 4 - Declaration
By submitting this form, you declare that you are the Data Subject named above and confirm that in accordance with the provisions of the Data Protection Legislation, you have requested that Kia Finance forward to the address stated, any personal data they hold about you to which you have a right to access.
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