COVID-19 Information and Support at Kia Finance

We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

Additional Assistance

The Financial Conduct Authority (FCA) has recently advised: “For those who have already taken a payment freeze and can afford to start making payments, even partially, it is in their best interest to do so.”

Therefore, if you can resume your normal monthly instalments this would be our recommendation. However, we recognise that many customers will continue to be financially impacted and this may not be possible. 

If you find yourself in this position then we have a number of available options, in line with FCA guidelines, that will allow us to provide you with assistance.

These options may not be suitable for everyone and we will assess each request individually.

What help is available?

In line with the FCA guidelines, we may be able to reschedule your agreement to extend the term for an additional period of time, which will effectively reduce your monthly instalment amount. Any reschedules are subject to eligibility and will be assessed based upon your circumstances.

If you have been financially impacted by COVID-19, we may be able to provide you with some assistance by modifying the terms of your finance agreement, depending on your circumstances. This may not be suitable for everyone and we will assess each request individually. In order for us to assess your request, please complete this form and we will endeavour to contact you within 7 working days, working through all requests in instalment date order to ensure we assist customers in the most appropriate way.

Section 1 - About You
Please state the postcode we currently hold for you. Our agents may need to get in touch to discuss your situation and find the best solution with you.
Section 2 - Your Agreement
Your agreement number can be found on all written correspondence from us, alternatively it is shown on your bank statement against your payment to us and it is a 14 digit number.
Section 3 - Financial Difficulty
Please answer the questions below for us to assist you find the best outcome. Please consider the following options carefully.
Section 4 - What Happens Next?
After submitting the form, one of our dedicated team will be in contact within 5 - 7 working days to discuss the available options.
Please note: we may require confirmation of current financial difficulty to ensure we offer the best outcome for your individual circumstances

Frequently Asked Questions

What is a Reschedule?

A reschedule will increase the term of your agreement by a specified period. Your original payments will be spread across the new term, which will effectively lower your normal monthly payment. Please note that the additional months will attract interest, which will be charged at the rate stated on your original agreement documentation, so please carefully consider this option as the overall cost of credit will increase.

How do I apply for a Reschedule?

If your payments are up to date

  • We will need you to complete the additional help form, which will allow us to assess your circumstances and determine the most appropriate help for you.

If your payments are currently not up to date

  • Someone from our dedicated team will be in contact with you before your current deferral period comes to an end. They will discuss your current circumstances and the options available to you going forward.

What happens once I have completed the additional help form?

One of our dedicated team will be in contact within 5 - 7 working days to discuss the available options.

What happens once the reschedule has been accepted?

You will be sent new documentation which will confirm your new payment schedule, interest, and total cost of credit. All other terms and conditions will remain the same as your original agreement.
You will be required to sign and return the documentation for the changes to take effect.

Will it affect my credit profile?

No, you will be signing a new agreement, and this will be reflected on your credit file. Provided that you maintain the new payment schedule, this will not adversely affect your credit file.


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